The Secret to Choose the Right Phone System for Your Business

Posted In DigitalOlympus News - By Josh Cole On Monday, August 5th, 2013 With 0 Comments

You’ve decided to get a new phone system for your business. That means enhanced features and new advantages that will make a great difference in your day-to-day activities. That’s great! But first, it means making a decision: You need to choose which model to buy; and the more features the more difficult the decision you need to make.

Even the savviest businessmen can have a difficult time when it comes to choosing new phone systems. I knew I was going to buy a PBX System from the same vendor I got my colocation services, but I still wasn’t sure about the model. I was aware that a bad choice could have disastrous consequences, so… I did my homework.

How to Select the Best Phone System for Your Business?

With so many PBX Systems available on the market, it’s easy to make a bad choice. And a bad choice regarding your office phone system is one of the most problematic issues you may come across in your company. That’s why I’ll explain some of the most important things to take into consideration when buying a PBX Phone System:

  • Determine your basic business needs. Take the time to answer the following questions: How many users does your phone system need to support? What kind of users are they? (Attendants? Call center agents?) How many phone calls does your office need to support simultaneously? You should also ask your vendor to recommend a number of circuits to support your call volume.

  • Take a closer look at the features. Brien M. Posey said it best in an article published on ComputerWeekly.com, “Don’t get too hung up on choosing the product with the most features.” Instead, focus on choosing a system with the features you need by asking yourself questions like: Does my office need multiple lines, speakerphones and voice mail? How about programmable keys?

  • Reliability is really important. What happens if your Internet connection goes down? Will you lose your phone service as well? According to Posey, you need to look for reviews online about the hardware and software of all the systems you like. You should also check if the model you like provides automatic failover for voice clients.

  • Double check your network. Sometimes it’s not about needing a new phone system; sometimes it’s about improving a poorly designed network. Keep in mind that VoIP systems need more bandwidth, which means you should make sure your network is able to deliver sufficient bandwidth and data transfers before purchasing any PBX system.

  • And now… the service! On his article called Choose the right phone system for your business, Jamie Lendino recommends to decide on a type of service once you’ve successfully determined your requirements. This means that you will need to add up the costs of calling plans and compare the different combinations of PSTN lines and VoIP trunks, once you’ve followed the previous tips.

If you complete the steps explained above, you should be able to narrow down your choices. However, this is only the tip of the iceberg. Try asking as many questions as you can to different vendors about different models before making a definitive decision. This whole process might be time-consuming, but it is worth it.

If you have any other ideas or questions about how to choose the right office phone system, please share them in the comment section below!

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